abstract images for feelings, challenge and change
achievement motivation - david mcclelland
acorn classifications - lifestyle and demographics definitions and percentages
acronyms and abbreviations for learning and fun
adair's action-centred leadership
adams' equity theory on job motivation
advanced selling technique - buying facilitation
advertise and promote yourself free on businessballs
adizes ten stages - corporate life cycle model
advertising tricks of the trade
age diversity and age discrimination
aida - and other selling techniques
air traffic controllers funny quotes
albert humphrey's tam® business change model
answers to puzzles for team building and quizzes
answers to word origins puzzles for team building and quizzes
appraisals - process and appraisals form template
asking for a salary increase - how to
assertiveness techniques and self-confidence
belbin team roles and personality types theory
benziger personality assessment model
the 'big five' personality factors model (aka 'ocean')
bloom's taxonomy of learning domains
books and writers - recommended reading lists
brainstorming for team building and problem solving - how to
brainstorming - advanced 'kaleidoscope' method for creativity and deep team-building
buddhism and business? - japanese garden and meditation teaching
businessballs free self-publishing and advertising space
business plans and marketing strategy - how to write
business planning report structure - easy quick template
business strategy implementation and realisation
businessballs training and development advice
buying facilitation - selling and communications model
buying techniques and strategy
campling's age-work arc theory
carl jung's psychological types
change - personal transition stages - john fisher
change management - managing organizational change
charisma - definitions, elements, development
charles handy's motivation calculus
cherie carter-scott's rules of life
cliches and expressions origins
climate change, climate change levy, agreements
clips for teaching and training
coaching - life coaching and personal coaching
cold calling tips and techniques
company policy analogy - amusing
complaints letters - how to write
contracts and supply agreements template and tips
conscious competence learning model
contracts and agreements legal terms and definitions glossary
corporate social responsibility
cosmology and the universe - introduction and relevance
cover letters - free sales introduction samples
cover letters - free resignation letters samples
cover letters - free references letters samples
CRM - customer relationship management
customer service and code of practice
customer complaints reply letter template
cybernetics - secrets of success
dating and relationships communications
david keirsey's personality types theory (temperament sorter model)
death and bereavement - kubler-ross model
delegating to a group - and developing your team
desiderata - inspirational poem and history
dismissal process and letters samples
dispute resolution in the workplace (UK law effective Oct 2004)
do not stand at my grave and weep
peter drucker biography and theory summary
elisabeth kubler-ross - five stages of grief
emotional freedom techniques (EFT)
employee motivation and staff motivation surveys
employment termination, dismissal, redundancy, letters templates and style
energy and emissions, climate change policies
environmental management and resources efficiency
eric berne's transactional analysis - early theory
eric berne's transactional analysis - recent theory
erik erikson's psychosocial theory of human development
the 'everybody somebody anybody nobody' story/poem
exit interviews, questions examples, tips
experiential learning - and guide to facilitating experiential activities
hans eysenck's personality types theory
'fantasticat' concept - for teaching and motivating young people
financial terms and ratios explained
forming storming norming performing model
the four agreements - don miguel ruiz
the four temperaments (four humours)
franchising business - buying guide
free resources for download - diagrams and tools
funny clips for teaching and training
funny family fortunes wrong answers
funny letters to a London council
funny tree swing cartoons - originals and history
funny tree swing cartoons - new expanded businessballs collection
games, tricks, puzzles and warm ups for groups
games and exercises for team building
more games and exercises for team building
gifts ideas - uplifting dvd's, books and cd's
global warming, greenhouse gases, emissions implications
goal planning tips and goal-planner template tools
graphology - handwriting analysis
grief stages model - kubler-ross
grievance procedures letters samples for employees
group selection recruitment method
charles handy - management guru
handwriting analysis - theory and techniques
handwriting analysis personality assessment tool - free pdf
hans eysenck's personality types theory
hard questions for an authentic life - susan piver
herzberg graph diagram - motivators and hygiene factors
herzberg diagram - rocket analogy
horse model using baking foil - how to
howard gardner's multiple intelligences theory and model
albert humphrey's tam® business change model
if - the inspirational poem by rudyard kipling
induction training checklist, template and tips
in search of excellence - summary
industrial classifications - 1992 SIC codes
innovation and change decision-making template
insomnia - cures for mild sleep disorders
inspirational motivational quotes and verses
intelligences, learning styles, howard gardner and VAK (visual, auditory, kinesthetic)
intelligent buildings and intelligent homes
interviews - funny quotes from sales interviews
interviews - group selection method
interview presentations - how to prepare and deliver
inventions and ideas submissions to corporate licensees
japanese garden and meditation centre
job adverts - writing and design
job description writing and samples
job interviews - tips, techniques, questions, answers
johari window model and free diagrams
kubler-ross - five stages of grief
keirsey's personality types theory (temperament sorter model)
kirkpatrick's learning evaluation model
ladder theory for male-female relationships
learning styles - VAK and VARK
learning model - conscious competence matrix
legal contracts terminology glossary
letters to get sales appointments
letters to the council (funny quotes)
life-change - camplings age-work arc theory
life coaching and personal coaching
lifestyle demographics classifications - acorn, nrs, insight
mcclelland's achievement-motivation theory
mehrabian communication research
management and business quiz - 50 test questions for fun (mostly)
management gurus research listing
management skills assessment - quick audit tool
meanings of words and expressions
meditation and relaxation teaching
meetings - how to plan and run meetings
money slang meanings and origins
motivation surveys templates and motivation principles
motivation - frederick herzberg
motiovational quotes and verses
william moulton marston's DISC personality theory (Inscape, Thomas Int., etc)
multiple intelligences - howard gardner, VAK (visual, auditory, kinesthetic)
murphy's plough - positive thinking story
myers briggs personality theory and mbti types indicator
needs creation selling technique
neuro-linguistic programming (nlp)
nvq's history, structure and lists
organisational development and 'learning organisations'
organisational change management - modern ideas
origins of cliches, expressions and words
pareto's law (pareto principle, 80-20 rule)
people performance potential model
performance appraisals - process and appraisals form template
personal change planning template
personal coaching and life coaching
personal development - modern integrated methods
personal development - BBC books series
personal presence and charisma
personality theories, models and types
pest market analysis - free template
piver's hard questions for an authentic life
planning report structure - business or operational
plate spinning instructions - how to
porter's five forces of competition theory model and diagrams
posters - free, funny, motivational, inspirational
posture and workstation ergonomics
presentation aids and props ideas
presentations at job interviews
product design process and tips
project management skills and technique
purchasing management, strategy and techniques
puzzles and games for team building and warm-ups
puzzles and conundrums - complex
qualifications comparisons - nvq's, diplomas, degrees
quality management, history, gurus, theories, process improvement tools
questionnaires and surveys for staff, customers, research - how to design and manage
quizballs - free questions and answers for quizzes
quiz in MSWord - ten quick questions with answers sheet
quotes, maxims, rules and amusing extracts
quotes - inspirational motivational
real ale - business, markets, lifestyle lessons
recruitment process and principles - attracting high quality staff
references letters - writing templates and samples
reflective diary template - sharon drew morgen edition (msword)
reflective diary template - sharon drew morgen edition (pdf)
reflective diary/journal template - standard businessballs edition - process and notes (msword)
reflective diary tool - standard businessballs edition (pdf)
reiki therapy, healing, training and theory
reports writing - templates structure
resignations letters and resignations acceptance letters
resources efficiency and environmental management
role playing and role play games process and tips
ruiz's 'the four agreements' summary and review
SIC codes - standard industrial classifications
sales activator® sales training and development games system
sales research summary of key selling success factors
'scrambled words' examples for language and brain training
self-confidence and assertiveness techniques
seven habits of highly effective people - overview and review
sexual relationships - the ladder theory
service contracts and supply agreements template and tips
sharon drew morgen - buying facilitation model
six sigma® definitions, history, explanation
sleep problems help - cures for mild insomnia
small business start-ups lessons and examples
sostac® - pr smith's business marketing planning system
space - you can now publish your content on businessballs
stories, research findings and analogies
strategy implementation and realisation
surveys and questionnaires for staff and customer research - process
sustainability, triple bottom line, corporate responsibility
swot analysis - free template and examples
tam® - albert humphrey's business change model
tannenbaum and schmidt continuum
team building games and activities - free ideas, exercises
more team building games and activities - free exercises, ideas
team building games and activities - planning, ideas, theory and training
team building games and activities - evaluation form (excel file)
time management techniques, free tools and templates
third world small business development lessons and examples
tom peters - in search of excellence summary
total quality management (TQM)
training needs analysis, individul skill-set assessments and grading guide
training and learning and development principles
training and developing people - how to
training and development policy/manual templates
transactional analysis - eric berne and early theory
transactional analysis - recent theory
tree swing cartoons - pictures and history
tree swing cartoons - new pictures, bigger modern collection
triple bottom line, sustainability, corporate responsibility
tuckman's forming storming norming performing model
the universe and cosmology - helpful perspective
VAK - visual, auditory, kinesthetic learning styles model
VAK learning styles questionnaire
video clips for teaching and training
vision statements and planning template
weakest link funny answers contd.
workshops - format and how to run
writing a curriculum vitae (cv)
writing a resignation letter - tips, samples and templates
writing techniques for advertising
Free tools, templates and diagrams in PDF, MSWord and Excel format. More in the Free Resources section:
Herzberg's hygiene factors and motivators graph diagram (ppt slide format) - (11 Aug 2008)
Tuckman 'forming storming' diagram (doc format) - (28 May 08)
Tuckman 'forming storming' diagram (pdf format) - (28 May 08)
Goal Planner template doc version and Goal Planner pdf version - (29 Dec 07)
Superb Free E-Book: The Game of Business by Paul Gorman - wonderful practical guide to business success from a leading business thinker - with grateful acknowledgements to Paul Gorman - (2 Nov 2007)
Peter Drucker Biography and Theory Summary - thanks to Mike Warren of Grey Matter
MBTI Function Dominance diagram in Powerpoint slide format or as a PDF - with thanks to Simon Pusey
Monthly Sales Report Template (MSExcel) - adapt and develop for your own situation.
Monthly Sales Report Template (PDF)
reflective diary/journal process, notes and templates - MSWord
reflective diary and process template - PDF format
free CV template in MSWord - single sheet format, UK A4 paper size - insert your own details - adapt to suit
free CV Template in PDF format
Mental Concentration Test - pdf file - mostly for fun
Unleash the Power of Consultative Selling - superb ebook by Rich Grehalva. Feedback appreciated - send direct to Rich or to me.
Free Multiple Intelligences Test - based on Gardner's model - in MSExcel self-calculating format
Induction Training Checklist and Planner MSExcel file
free SWOT analysis template worksheet version - MSWord
free VAK learning styles multiple-choice questionnaire test - MSWord file - (ack V Chislett)
lesson plan/training session planner and timings calculator - Excel File - (ack N Darwent)
Six Sigma Guide by UK DTI (crown copyright)
Training evaluation form using kirkpatrick method (excel)
Activity management and report template pdf and excel version
Awaken the leader in you - modern leadership principles (S Khan)
People performance potential model diagram (ack J Addy)
Discipline & grievance guidance for small firms (crown copyright, source uk dti)
Guidance on the employment act 2002 (dispute resolution regs effective 2004) (crown copyright, source uk dti)
Employee guide to grievance procedures (crown copyright, source uk dti)
Training certificate template MSWord
Training certificate template pdf
Maslow's Hierarchy of Needs diagram
Hierarchy of Needs diagram - adapted 1970's seven-level model
Hierarchy of Needs diagram - adapted 1990's eight-level model
Kolb's Learning Styles diagram
Personal Review Flow diagram - courtesy Manchester University RSD.
Customers/prospects priority matrix
Delegation SMART task template
Example Induction Training Guide - courtesy MU RSD
Example Induction Checklist - courtsey MU RSD
Example Induction Training Planning template - courtsey MU RSD
Training elements/exercise review template
'Prisoner's Dilemma' Win-Win game
Example Team Briefing User Guide - courtesy Manchester University RSD
Example Team Briefing Core Brief Template - courtesy MU RSD
Example Team Briefing Local Brief Template - courtesy MU RSD
Example Team Briefing Local Brief Questions Preparation Template - courtesy MU RSD
Example Team Briefing Feedback Form Template - courtesy MU RSD
Example Team Briefing Attendance Record Template - courtesy MU RSD
Behavioural Change Assessment Tool
Training Programme Evaluation Toolkit
Management Skills Assessment tool
Management Training needs analysis example
Personal Review Form Example - courtesy Manchester University RSD
Time Management Time-log template
Time Management Weekly Planner template
Quick training feedback form template
Medium training feedback form template
Line-manager training feedback form template
Sales Research free full report on Key Selling Success Factors - courtesy Trainique
Skill-set and behaviour-set assessment template
Training Needs Analysis (TNA) template
Presentation skills assessment template
Example Induction Training Feedback form (1 mth) - courtsey MU RSD
Example Induction Training Feedback form (3 mth) - courtsey MU RSD
Hierarchy of Needs 5-level quick test
Hierarchy of Needs 8-level quick test
Graphology/Handwriting Test template
Personal Profile talking points template
(Many of these tools are available as working files, MSWord, Excel, etc., in the Free Resources section. Guidance for using these tools is on the site in the relevant sections)
Crown copyright material - There is a small amount of licensed protected Crown Copyright material on Businessballs (Crown Copyright applies to materials owned by the UK government and its agencies). Crown Copyright material is indicated as such where it appears in this website (for example, the quality management case studies). Here are guidelines for the use of Crown Copyright material: Other than the Royal Arms and departmental or agency logos, Crown Copyright material may be used or reproduced for learning purposes free of charge in any format or medium - unless instructions appear to the contrary - provided it is used and reproduced accurately and not in a misleading context. Publication of Crown Copyright material requires a Crown Copyright licence, which varies according to the type and source of the material, details of which are available from opsi.gov.uk. Where any of the Crown Copyright items on this website are issued or reproduced, the source of the material must be identified and the copyright status acknowledged. Full details about Crown Copyright are available from opsi.gov.uk.